FAQs
Reservation Process
The contracted guest must be 25 years of age to sign the
rental contract. A parent or legal guardian must accompany all guests who are
under the Minimum Age for the entire duration of the rental. You agree to
provide us with proof of age upon request. Please contact Carolina Retreats Vacation Rentals if
there are any questions regarding minimum rental age.
Guests will book your unit with the understanding the property will be available. We will email you your online rental agreement that will need to be electronically signed, along with information on travel insurance.
Prearrival info will be provided 14 days and 24 hours prior to arrival. Guest portal will be available prior to arrival, but the security codes will not be available until 7 days prior to check-in.
We want all vacationers to feel confident about booking their North Carolina vacation with Carolina Retreats Vacation Rentals. Please see the property details page for our cancellation policy.
Check-In & Check-Out Process
While we allow our guests to check in any time after 4pm that they desire, we encourage all guests to arrive between 4pm and 7pm. Should you have any issues upon check in with your rental, arriving between 4pm and 7pm allows us to address most issues the same day of arrival. If you choose to arrive after 7pm, while we do have phone staff available 24/7, non-emergency issues will not be handled until the following morning.
If guests arrive prior to approved check-in time, we kindly ask that guests make other arrangements and plan accordingly, as keys are not released and access codes are not active until approved check-in time.
Trip Planning
All properties have established maximum occupancy limits, as listed in the rental agreement. At no time during your reservation dates are guests allowed to exceed the maximum occupancy for your rental property.
Occupancy is defined as the total number of people at the rental property at any given time, not just overnight guests. All guests, including daytime visitors, must be registered on your guest registration.
- Paper Towels
- Toilet Paper
- Trash Bags
- Personal Toiletries (shampoo, conditioner, bath soaps (etc.)
- Hair Dryer
- Napkins
- Condiments
- Spices
- Dishwashing Liquid
- Laundry Soap
- Coffee Filters
- Coffee
- Umbrella
- Blankets
- Beach Towels and Toys